Return & Refund Policy

  • This Return and Refund policy shall be applicable for home delivery shopping only via
  • Vegan Ventures to ensure that orders are correctly fulfilled to Customers. However, in case of any discrepancy of products delivered, the Customer may notify us along with photo proof by e-mailing us at or WhatsApp to +60 12-621 7470 or +60 16-222 4510 within the same day of receiving the products. We will contact the customer to advise on the next course of action. Customers are advised to inspect the contents as soon as the order arrives and inform us immediately if there are any discrepancies
  • Return/Exchange of Products or Refund may be considered under the following reasons:
    a. If any Product is damaged or defective at the time of delivery;
    b. If a Product is expired; or
    c. If the Product is different from the product ordered
  • In case of requests to return, the customer must ensure that the product is unused and in its original condition, quantity, packaging, labelling and tags as it is first delivered to the Customer.
  • All refunds will be made via the same mode of payment within 14 working days and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund.

Vegan Ventures.
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